SHIPPING POLICY
Thank you for shopping with Ogriva Fashion Jewellery. We are committed to delivering your orders safely, securely, and within reasonable delivery timelines. By placing an order on our website, you agree to the terms outlined in this Shipping Policy.
ORDER PROCESSING
Orders are generally processed within 1–2 business days following successful payment confirmation. Orders are not processed, packed, or dispatched on Sundays or public holidays. Orders placed after 12:00 AM (IST) may be processed on the next business day.
During festive seasons, promotional campaigns, periods of high order volume, or other unforeseen circumstances, processing times may be extended. We make every effort to process and dispatch orders as quickly as possible; however, processing times are estimates
and may vary depending on operational requirements.
PACKAGING AND PRODUCT PROTECTION
We take reasonable precautions to ensure that products are adequately protected during transit. Jewellery items are packed using appropriate protective packaging materials to minimize the risk of damage. Products may be shipped in branded or non-branded outer packaging for security and logistical purposes. Additional cushioning, wrapping, or protective materials may be used depending on the nature and fragility of the product being shipped.
SHIPPING CHARGES
Standard shipping is currently offered free of charge on eligible domestic orders across India unless otherwise specified at the time of checkout. Should any shipping charges apply in the future, such charges will be clearly displayed before order confirmation. Customers will not be charged any hidden fees beyond the amount shown during checkout.
DELIVERY TIMELINES
Once dispatched, orders are generally delivered within approximately 2–4 business days to major metropolitan cities and approximately 4–7 business days to other serviceable locations across India. Deliveries to remote, rural, or difficult-to-access locations may require additional transit time. All delivery timelines provided are estimates only and may be affected by factors beyond our reasonable control, including adverse weather conditions, natural disasters, public holidays, government restrictions, transportation delays, courier network disruptions, or increased shipment volumes during festive periods.
ORDER TRACKING
After your order has been dispatched, shipment confirmation and tracking details will be provided through email, SMS, or WhatsApp, wherever available. These tracking details enable customers to monitor the progress and delivery status of their shipment. Customers requiring additional assistance regarding shipment tracking or delivery status may contact our customer support team.
SHIPPING PARTNERS
To ensure reliable delivery services across India, Ogriva Fashion Jewellery may engage reputable logistics and courier service providers, including but not limited to Delhivery One, and other authorized shipping partners. The selection of the courier partner for any shipment shall remain solely at Ogriva’s discretion based on serviceability, operational requirements, and delivery efficiency.
DAMAGED, LOST, OR TAMPERED SHIPMENTS
If you receive a damaged product, a broken item, an incorrect product, or a package that appears visibly tampered with, you must notify us within 48 hours of delivery by contacting us at ogrivafashion@gmail.com. Customers are encouraged to retain all packaging materials and provide photographs or videos of the package and product to assist with verification. Such claims will be reviewed and investigated, and an appropriate resolution will be provided in accordance with our Return, Refund & Exchange Policy.
FAILED DELIVERY ATTEMPTS
Customers are responsible for providing complete and accurate shipping information, including their full name, delivery address, mobile number, and postal code. Ogriva Fashion Jewellery shall not be responsible for delivery delays, failed deliveries, or returned shipments resulting from incorrect, incomplete, or inaccurate information provided by the customer. Where a shipment is returned due to customer-provided address errors, customer unavailability, or repeated failed delivery attempts, additional shipping or re-delivery charges may apply.
ORDER CANCELLATION BEFORE DISPATCH
Orders may be cancelled before dispatch by contacting our customer support team. Once an order has been dispatched, cancellation requests may not be accepted and will instead be governed by our Return, Refund & Exchange Policy.
CONTACT US
For any questions regarding shipping, order dispatch, delivery status, or shipment tracking,
please contact Ogriva Fashion Jewellery at ogrivafashion@gmail.com or call +91 8910649834.
Customer support is available Monday through Saturday from 10:00 AM to 6:00 PM (IST).