PRIVACY POLICY
Ogriva Fashion (“Ogriva”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal information when you visit our website, create an
account, place an order, communicate with us, or otherwise interact with our products and services. This Privacy Policy is intended to comply with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (“DPDP Act”).
Personal Data We Collect
We may collect various categories of personal data to provide our products and services.This may include identity information such as your full name, username, or account details; contact information such as your email address, mobile number, billing address, and shipping address; transaction information such as order history, purchase details, and payment transaction references; and technical information such as your IP address, browser type, device information, website usage data, and cookie identifiers. Where you place an order on behalf of another person, we may also collect the recipient’s name, phone number, and delivery address solely for the purpose of fulfilling the order.
Purposes for Processing Personal Data
We process personal data only for lawful and legitimate business purposes. These purposes include processing and fulfilling orders, managing payments, refunds, returns, and exchanges, arranging deliveries, providing customer support, sending transactional communications related to orders, preventing fraud and unauthorized activities, maintaining website security, improving website functionality and user experience, complying with legal and regulatory obligations, and sending promotional or marketing communications where
consent has been provided or where otherwise permitted by law.
Consent By providing your personal data and using our website, you consent to the collection, use, processing, and storage of your information for the purposes described in this Privacy Policy. Where required by applicable law, we will obtain your consent before using your personal
data for marketing communications or other specified purposes. You may withdraw your consent at any time by contacting us using the details provided below. Withdrawal of consent will not affect the lawfulness of processing carried out prior to such withdrawal.
Sharing of Personal Data
We do not sell, rent, or trade your personal data. However, we may share your information with trusted service providers where necessary to operate our business and provide our services. This may include payment service providers and secure payment gateways for
processing transactions, courier and logistics partners for delivering orders and providing shipment tracking, website hosting providers and analytics services for maintaining and improving website performance, and communication service providers for sending order
updates, notifications, and promotional messages. We may also disclose personal data when required by law, court orders, government authorities, regulatory agencies, or when necessary to protect our legal rights. All third-party service providers engaged by us are
expected to maintain appropriate confidentiality and security standards.
Cookies and Tracking Technologies
Our website may use cookies, pixels, and similar technologies to remember user preferences, improve website functionality, analyze website traffic, enhance user experience, and measure the effectiveness of marketing activities. You may control or
disable cookies through your browser settings; however, doing so may affect certain features and functionality of the website.
Data Retention We retain personal data only for as long as reasonably necessary to fulfill the purposes
outlined in this Privacy Policy, comply with legal and regulatory obligations, resolve disputes, maintain business records, and enforce contractual or legal rights. When personal data is no longer required, it will be securely deleted, anonymized, or otherwise disposed of in
accordance with applicable laws and industry practices.
Your Rights Under the DPDP Act
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you may have the right to obtain information about your personal data, request correction of inaccurate or incomplete information, request deletion of personal data that is no longer
necessary, withdraw consent where processing is based on consent, nominate another person to exercise your rights in the event of death or incapacity, and seek grievance redressal regarding the handling of your personal data. Requests relating to these rights may
be submitted using the contact details provided below.
Children’s Privacy
Our products and services are intended for individuals who are at least 18 years of age and are not directed toward children. Where required by applicable law, we will obtain verifiable parental or guardian consent before processing the personal data of children.
Data Security
We implement reasonable technical, administrative, and organizational safeguards to protect personal data from unauthorized access, disclosure, alteration, destruction, loss, or misuse. These measures may include encryption technologies, secure servers, access controls, monitoring systems, and secure payment processing mechanisms. While we take appropriate steps to protect your information, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure.
Cross-Border Data Transfers
Where permitted by applicable law, certain service providers engaged by us may process or store personal data outside India. Any such transfer of personal data will be carried out in accordance with applicable legal requirements and appropriate safeguards designed to
protect your information.
Changes to This Privacy Policy
We may update or revise this Privacy Policy from time to time to reflect changes in our business operations, legal obligations, technological developments, or regulatory requirements. Any updated version will be posted on this page along with the revised effective date. Your continued use of our website following the publication of any updates constitutes your acknowledgment of the revised Privacy Policy.
Grievance Redressal and Contact Details
If you have any questions regarding this Privacy Policy, wish to exercise your rights under the Digital Personal Data Protection Act, 2023, or would like to submit a privacy-related complaint or grievance, please contact Ogriva Fashion.
Email: ogrivafashion@gmail.com
Phone: +91 8910649834
We will make reasonable efforts to acknowledge and address privacy-related requests and grievances within the timelines prescribed under applicable law.