Ogriva Fashion Jewellery enforces a definitive, strict condition policy for all its online orders
of Indian imitation and boutique jewellery. To protect the brand against one-time event
usage—a common risk in the imitation jewellery market—they require items to be
completely untampered with. 

• Eligibility Window: Customers must initiate return or exchange requests within 48 hours the
  standard timelines defined upon purchase. 

• Item Condition: The piece must be 100% unused, unworn, and unaltered. Any signs
  of perfume stains, makeup marks, or physical handling void the policy.

  • Packaging Mandate: All items must retain their original tags, invoice,
  branding boxes, and protective bubble wraps. 

•  Non-Returnable Items: Custom-made orders, personalized matching sets,
  and clearance/sale items are exempt from the standard return process unless
  they arrive physically broken.

•  process returns, exchanges, and
  damaged items.
  Brand
  Policy
  Timeline Return Shipping Policy Refund Processing
  Mode
  Special
  Conditions
  / Mandates
  Ogriva
  Standard
  Timeline
  Customer/Brand
  dependent based on
  transit faults.
  Original payment
  source or approved
  store credits.
  Must retain
  pristine
  original box
  packaging.
  Key Operational Takeaways for Customers
• Video Verification: you must video verification.
  require a box-opening video. It is a safe practice to record your unboxing for Ogriva
  orders to instantly prove any transit breakage. 
• The Store Credit Trap: Standard e-commerce fashion stores offer bank refunds, but
  traditional Indian imitation jewellery sites mostly convert returns
  into store credits or wallet points.

• Exchanges for Value: If you swap an item for a lower-priced piece, almost no
  imitation brand refunds the cash difference; they expect you to match or exceed the
  original invoice value.
  If you are dealing with a specific issue, tell me: Are you trying to return a damaged
  piece or did you simply change your mind about the style? I can give you the exact
  steps to proceed.

  please any quires e-mail: ogrivafashion@gmail