RETURN, REFUND & EXCHANGE POLICY
At Ogriva Fashion Jewellery, we are committed to providing quality fashion and imitation jewellery. Please read this Return, Refund & Exchange Policy carefully before placing an order.
RETURN & EXCHANGE ELIGIBILITY
Customers may request a return or exchange within 48 hours of receiving their order if the item received is damaged, defective, broken, incorrect, materially different from the product ordered, or otherwise qualifies for return under this policy. To be eligible for a return or exchange, the product must remain unused, unworn, and in its original condition. All original tags, invoices, boxes, pouches, protective packaging, and accessories must be retained and returned with the product. Items that show signs of wear, perfume stains, makeup marks, scratches, tampering, alterations, or any customer-caused damage may not qualify for return or exchange.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective, broken, or incorrect product, you must notify us within 48 hours of delivery by contacting us at ogrivafashion@gmail.com. To facilitate prompt verification and resolution of claims, customers are strongly encouraged to record a clear and uninterrupted unboxing video from the moment the sealed package is opened. While an unboxing video can significantly assist in verifying claims, genuine requests may also be assessed based on photographs, courier records, packaging condition, and other supporting evidence submitted by the
customer.
NON-RETURNABLE ITEMS
Certain products are generally not eligible for return or exchange unless they are received in a damaged, defective, or incorrect condition. These include customized or personalized jewellery, made-to-order products, specially commissioned matching sets, clearance items, sale products, promotional merchandise, discounted products clearly marked as non-returnable, and products that have been damaged after delivery due to misuse, improper handling, negligence, or normal wear and tear.
REFUND POLICY
Refunds may be approved where a product is received in a damaged, defective, broken, or incorrect condition, where an incorrect item has been delivered, where the ordered product becomes unavailable after successful payment, or where a return request has otherwise been approved under this policy. Approved refunds will be processed through the original payment method used at the time of purchase. Refunds are typically initiated within 7 to 10 business days after approval; however, the actual credit timeline may vary depending on the customer’s bank, card issuer, UPI provider, payment gateway, or other financial institution involved in processing the transaction. Approved refunds will be processed to the original payment method
used for the purchase. Refunds are typically initiated within 7–10 business days after approval. The actual credit timeline may depend on your bank, card issuer, UPI provider, or payment gateway.
EXCHANGE POLICY
Eligible products may be exchanged subject to stock availability. If the replacement product selected by the customer has a higher value than the original product, the customer will be required to pay the difference in price before dispatch of the replacement item. If the replacement product is priced lower than the original purchase, Ogriva Fashion Jewellery may, at its discretion and in accordance with applicable law and payment processing requirements, provide the balance amount either as a refund or as store credit for future purchases.
RETURN SHIPPING
For approved claims involving damaged, defective, incorrect, or transit-damaged products, Ogriva Fashion Jewellery may arrange a reverse pickup service or bear reasonable return shipping costs. For other approved exchanges or returns that do not arise from our error or a product defect, return shipping charges may be the responsibility of the customer.
CANCELLATION POLICY
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests may not be accepted and will instead be governed by the terms of this Return, Refund & Exchange Policy.
RIGHT TO REJECT FRAUDULENT CLAIMS
Ogriva Fashion Jewellery reserves the right to reject any return, refund, or exchange request where the claim is found to be fraudulent, where the product has been used, worn, altered, tampered with, or damaged after delivery, where required information or supporting evidence has not been provided, or where the request is submitted outside the applicable return period specified in this policy.
CONTACT US
For all return, exchange, refund, or cancellation requests, please contact Ogriva Fashion Jewellery by email at ogrivafashion@gmail.com. To help us process your request efficiently, please include your Order ID, contact details, and any relevant photographs, videos, or supporting documentation available at the time of your request.